Cancellation/Transfer Policy:

Once you have booked onto your course,  all workshops are non-refundable. 

Where possible, in extenuating circumstances, depending on course numbers and dates allowing, we may be able to transfer your place to another date should one be available. This will be on a case by case basis and is not guaranteed.

All requested changes to course bookings must be notified in writing with a minimum 6 weeks notice. Should a transfer be available, this will incur a fee of £75

We ask that you give us at least six weeks notice for any cancellations/transfers as we may have full modules with waiting lists, and may be able to offer your place elsewhere.

However should your request to transfer then take the course below the minimum required number to run we will be unable to transfer your place out of fairness to other students. 

In case of illness or emergency you should contact us to discuss as soon as possible.

If we are unable to allow a transfer as detailed above, or should you fail to attend a module you may attend another date. However be aware this will then be charged as a new module. This may also affect the date of your next module if your course is part of a series.

We will not be held liable for any cancellation on our side due to events beyond our reasonable control. We will however work with the students to find a resolution that is fair to both the school and the student. This may include offering a place on another course at a date to be confirmed in the future.

Force Majeure Event

Should we be delayed in or prevented from delivering any courses at the agreed date/time/place due to an event of force majeure, we will not be deemed liable for any refund/ costs/loss or damage incurred. Such events may include but are not limited to:

Fire, flood, casualty, lockout, strike, labour disputes, industrial action of any kind, unavoidable accident, breakdown of equipment, national calamity or riot, communicable disease, pandemic or epidemic, Act of God, acts or threats of terrorism, the enactment of any Act of Parliament or the act of any other legally constituted authority, disruption or outage of communications, power or other utility, labour problem, government recommendations, any cause or event arising out of or attributable to war, or any other cause or event (whether of a similar or dissimilar nature) outside the control of the parties other than a shortage or lack of money.

On our side, if for any reason we are forced to cancel, and only where possible, we will offer you a place on another course, once the force majeure event has passed. 

We will endeavour to minimise and reduce any period of suspension of delivery of courses occasioned by any of such events.

Please note: we will not be liable for any other costs incurred from the cancellation including but not limited to travel and accommodation.

We therefore strongly recommend that you defer booking travel and accommodation until you have confirmation that the course is going ahead. 

Even then we strongly advise always booking with terms which allow late cancellation of accommodation as far as 24 hours before. It is your responsibility to check the terms and conditions of your own booking. We offer this only as a suggestion and will not be held responsible for any issues with accommodation bookings.

Please note that booking your course and/or commencement of your payment plan will be deemed acceptance of the terms and conditions in this contract.

Your individual learning needs

Please note the venue for your course, which may be subject to change. Should this become necessary we will endeavour to notify you as soon as possible. We will secure a venue as close as possible to the original. If so please be aware of this when booking accommodation etc

We reserve the right to amend these terms and conditions at any time.

If you have any specific learning needs PLEASE let us know. This might include for example:

Visual impairment: We can provide large print manuals and ensure you are seated where you can see presentations and demonstrations clearly

Hearing impairment: Again we will sat you nearby so you can see clearly to lip read or where we can reduce background noise.

Physical or mental health problems:

We want to create a safe space for you to enjoy your learning as much as possible. This course includes intra oral work and myofascial techniques. If you do not wish to give or receive massage for any reason we can arrange for a course angel to take your place. Other learning issues: If you need help with note taking we can arrange for a course angel to assist you. 

Many of our students have learning difficulties such as dyslexia yet manage very well with the level of support we are able to provide. We want to help you to enjoy your course and learning as well as anyone, so please do not hesitate to ask!

All the very best

Tracey

X
X